PROCESSING & SHIPPING

 

Orders Are Processed Within 5-7 Business Days of Purchase.

NO WEEKENDS / NO HOLIDAYS

Please note that processing time frames and shipping time frames are not the same. Processing time frames can be delayed depending on the magnitude of orders that we have going out that week. We typically ship within 5-7 business days

Once your order has been fully processed, it will then be ready to be shipped. Once orders are processed, you will then receive an email with a tracking number. Your tracking number will NOT become active until the order is picked up and scanned in by the carrier.
All Spicy Bowls are prepared the day before they ship out.

I do not recommend warming your bowl, I strongly suggest eating it at room temperature.

If you have any issues concerning your order please contact us within 24 hours via email (TheOriginalNewOrleansSnackBox@gmail.com) so that we can access the situation and resolve it properly. You may be asked to submit photos or videos so that we know how to proceed. 

Expect major delays during holiday season
    **Disclaimer**

 

The Original New Orleans snack is not responsible for damaged items during transit. See link below to submit claim to shipping carrier

The Original New Orleans Snack Box is not responsible for delayed packages beyond our control

Once tracking shows that your order was delivered to the address given at the time of checkout, we are no longer responsible for your order.

 
Please inspect your order upon receiving it. If your order arrives damaged or tampered with, please contact the shipping carrier or file a claim using the link https://www.ups.com/us/en/home.page

If you have any other issues with your order, please reach out to us within 24 hours of receiving it. You may be obligated to submit photos or videos so that we know how to proceed. In some cases, you may be asked to return the item(s) before a refund can be issued.

**Holiday Time: Please expect major delays with receiving packages during holiday season.